SHIPPING & RETURNS
SHIPPING POLICY
We know you're excited to receive your order — and we work hard to get it to you as quickly as possible.
Processing Time All orders are processed within 1–2 business days (Monday through Friday), excluding holidays. You'll receive a confirmation email as soon as your order is placed, and another with your tracking number once it ships.
Shipping Time & Cost
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Standard Shipping (US): 5–10 business days — Free on orders over $50, otherwise a flat rate of $5.99.
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Express Shipping (US): 2–4 business days — $14.99.
Shipping times are estimates and begin once your order leaves our facility. During peak seasons (holidays, sales), delivery may take a few extra days.
Order Tracking Every order includes tracking. Once your package ships, you'll receive a tracking link by email so you can follow your delivery every step of the way.
Address Accuracy Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages If your tracking shows no movement for more than 7 business days, contact us at [contact@brellanco.com] and we'll investigate right away.
RETURN & EXCHANGE POLICY
30-Day Returns We want you to love what you ordered. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.
Return Conditions To be eligible, items must be:
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Unused and in their original condition and packaging
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Returned within 30 days of delivery
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Accompanied by your order number
How to Start a Return Simply email us at [support@brellanco.com] with your order number and the item(s) you'd like to return. We'll send you the return instructions within 1–2 business days.
Return Shipping Return shipping costs are the customer's responsibility, except in cases of damaged, defective, or incorrect items — in which case we cover the cost.
Refunds Once we receive and inspect your return, your refund will be issued to the original payment method within 5–10 business days. You'll receive an email confirmation when your refund is processed.
Exchanges Want a different size, color, or scent? Let us know when you contact us and we'll prioritize your exchange so your replacement ships as soon as your return is on its way back to us.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We'll make it right — with a replacement or a full refund, including shipping.
Non-Returnable Items For hygiene and safety reasons, opened personal care products (such as deodorants, cosmetics, and bath products) cannot be returned unless they arrive damaged or defective.
Questions? We're here to help. Reach us at [contact@brellanco.com] — we typically reply within 24 hours, Monday through Friday.